Total quality management and quality engineering
H. Zandhessami; A. Rahgozar
Abstract
The organization can fully benefit from efforts to improve quality through programs such as total quality management. Just-in-time and total quality management combine to support the successful implementation of agile manufacturing programs which, in turn, result in the organization’s ability to ...
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The organization can fully benefit from efforts to improve quality through programs such as total quality management. Just-in-time and total quality management combine to support the successful implementation of agile manufacturing programs which, in turn, result in the organization’s ability to respond rapidly and aggressively to changes in customer demand. We contend that adoption of a market orientation combined with just in time, total quality management, and agile manufacturing programs leads to organizational capabilities of relatively low cost operation, high quality product and service production, and rapid response to changes in customer needs and demand. While studies on total quality management implementation appear to focus on identifying the role of total quality management practices on organizational success, total quality management practices are still directed from within the organization. Market orientation, however, requires more external engagement and shares the same ultimate aim as total quality management implementations.
H. Zandhessami; A. Jalili
Volume 2, Issue 1 , February 2013, , Pages 1-11
Abstract
Many organizations are facing competitive challenges due to the rapid pace of technological change. Management theorists and practitioners alike have called for more creativity and innovation in product lines, management practices and production processes. On one hand, Total quality management (TQM) ...
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Many organizations are facing competitive challenges due to the rapid pace of technological change. Management theorists and practitioners alike have called for more creativity and innovation in product lines, management practices and production processes. On one hand, Total quality management (TQM) has long been a major management practice. Recognition of TQM as a competitive advantage is widespread around the world, and few companies can afford to ignore TQM. Therefore the purpose of this paper is to identify and extraction TQM & Innovation dimensions. In first part have been recognized four dimensions for TQM and two dimensions of Innovation, The four TQM dimensions in this study include Leadership, Employee relations, Customer focus , Continuous improvement and the two Innovation dimensions are Product innovation and Process innovation. Also, in this paper used a DEMATEL Method to examining the causal relations these factors. Inattention to results, the most influential factor is Leadership and more affected factor is Process innovation. As a result Leadership has more influence on Innovation.
